Knowledge Management Systems (Paperback)

Book Summary of Knowledge Management Systems
Knowledge management is becoming more and more important in a changing business climate, as organizations are faced with tremendous competitive pressures Knowledge management skills and processes are crucial to this, as they leverage a company's renewable, reusable and accumulating assets.

This book provides an essential guide to the area of knowledge management, and specifically highlights new developments such as Knowledge Management Systems.

This book covers a fast-growing topic in great depth, and will prove invaluable to students taking Knowledge Management courses on degrees in Business, Management or Information Systems. It is also a useful guide for practitioners contemplating new technological developments in the field.

Key Feature
• Focuses on methods to encourage continuous quality improvement, assuring that quality methods are used beyond the development phase so that products maintain their competitive edge
• Uses case studies, real-world examples and easy-to-follow procedures to reinforce the methods presented
• Treats both management and technical aspects so that readers can focus on the issues relevant to them

Table of Contents
1. Introduction to Software Quality
2. Establishment of a Software Quality Program
3. The Trillion Dollar Dilemma- The Year 2000
4. Software Quality Assurance Planning- An Overview
5. Software Quality Assurance Plan- Purpose and Scope
6. Software Quality Assurance Management
7. Documentation
8. Standards, Practices, Conventions and Metrics
9. Reviews and Audits
10. Test
11. Problem Reporting and Corrective Action
12. Tools, Techniques, and Methodologies
13. Code Control
14. Media Control
15. Supplier Control
16. Records Collection, Maintenance, and Retention
17. Training
18. Risk Management
19. Comparison of the ISO 9000 Model with SEI's CMM