Quality Management: A Process Improvement Approach (Paperback)

Book Summary of Quality Management: A Process Improvement Approach
This book offers readers step-by-step approaches for achieving quality and process improvement through the use of many techniques. These methods include statistical process control, flowcharting, Pareto analysis and fishbone diagramming, process capability and process capability indices, design of experiments (DOE), and more! The first part of the book establishes the building blocks upon which quality is based, discussing each in great detail while using everyday examples to link individual concepts to the world of quality and illustrate how they interface with one another. Once this foundation has been established, the second part of the book encourages readers to apply the techniques of quality systematically to achieve documented process improvement.

Key Feature
• Concepts and techniques of quality build upon one another throughout every chapter, presenting an integrated picture of how the theory of quality and process improvement is applied
• Examples, many of which are drawn directly from the real-life experience of the author, depict challenges typically encountered in the world of quality and process improvement
• Chapter-end problems allow readers to set up experiments, giving them confidence in their newly acquired abilities

Table of Contents
Part I: Underpinnings Of Quality And Process Improvement
1. The Fundamentals Of Quality
2.Measurement Of Data For Quality
3.The Fundamentals Of Statistics For Quality
4.Processes
Part II: The Roadmap
5. Step 1: Customers And Customer Requirements
6. Step 2: Flowcharting The Process
7. Step 3: Pareto Analysis And Fishbone Diagram.
8. Control Charts
9. Step 4A: Variables Control Charts
10. Step 4B: Attributes Control Charts
11. Step 5: Process Capability And Process Capability Indices
12. Step 6: Design Of Experiments.